Coronavirus (COVID-19)

Both flexi chimney rod production and ParcelForce courier deliveries continue as normal.
Please contact me if you have any questions about making your  order.

Regarding the delivery of your order:

Dear Paul

I am writing to update you on the ongoing situation regarding the coronavirus and sending parcels within the UK and overseas.

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Our contingency plans
In the event we need to close one of our sites, this decision would be made in line with Public Health England guidance. Parcelforce Worldwide has many years’ experience of contingency planning for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities.

We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services.

Suspension of UK service guarantee
Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions

Regarding packaging your order:

The flexi rods will be spray/wiped with a diluted bleach solution and packaged by one person only.

Obviously, due to the handling of the outer packaging by the delivery couriers, once you unpack the rods you should thoroughly wash your hands anyway.

Your guarantee:

If for any reason I am unable to complete your order (e.g. Parcelforce Depot is closed, or a ban is enforced on non-essential items being shipped) I will refund 100% of your payment and contact you immediately to update you.